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23.8 Turbovegas will use all reasonable endeavors to ensure the matter is resolved as promptly as possible and to ensure that, whenever possible, an amicable settlement is reached.
23.7 Turbovegas does not tolerate aggressive, abusive, derogatory, threatening, vulgar, sexually explicit or offensive behavior and/or statements. In the event that customer behaves in such a manner, Turbovegas will have the right to stop all communications with the customer concerned, and may suspend or close the customer account if it deems appropriate. Should it deem fit, Turbovegas may also escalate the matter to the relevant local regulatory authorities and/or enforcement agencies.
23.9 Turbovegas will inform the complainant (or the Licensor where the complaint was referred to Turbovegas by the Licensor) of the results of the inquiry within ten (10) days from the date on which the complaint has been lodged with Turbovegas.
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23.4 Any legal dispute regarding a transaction in conjunction with a Turbovegas Account that cannot be solved by the Turbovegas Rules, and in respect of which no equitable solution is reached with the Account Holder, shall be settled in accordance with the Laws of Malta.
23.3 Any claim regarding a transaction in conjunction with a Turbovegas Account shall be made to Turbovegas within 6 months after the transaction, payment and/or settlement took place, or should have taken place; otherwise Turbovegas reserves the right, at its own discretion, not to consider the claim.
23.9.1 If the nature of the complaint is such that Turbovegas would require more time to see to it, the period may be extended by a further ten (10) days. Where such extension is necessary, Turbovegas will inform the player within the first ten (10) days from the date of receipt of the complaint that it shall be making use of the extension. The reason why such extension is warranted shall also be provided to the player.
23.1 Turbovegas is committed towards ensuring that each customer experience is a positive and fair one. However, should a customer have a complaint, he/she may contact Turbovegas in the following ways:
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21.7 Turbovegas is not liable for damages caused by mistakes of data entry, storage and processing of the data and by incompleteness and inaccuracy of transmitted data. In particular, Turbovegas reserves the right to correct obvious mistakes during the storage and processing of results (e.g. the mistakes relating to the identity of the Players, wagers etc.)
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21.2 In the event that any information is incorrectly published on the website, Turbovegas will take remedial action in order to rectify and amend the data in the system so as to reflect the correct information. Any winnings that are affected by the publishing of incorrect information will also be accordingly amended.
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20.11 Turbovegas reserves the right to terminate any winnings won by building the value in a slot with an active bonus, to then activate the winnings by a new deposit using real money.
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23.10 If Turbovegas is unable to settle the dispute to the satisfaction of the Customer, the Customer may refer the complaint, together will all relevant facts, to the appointed Alternative Dispute Resolution (ADR) entity bereunder or to the relevant authority if the matter remains unsettled.
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20.10 In case of suspected abuse or fraud, Turbovegas reserves the right to suspend the account until the security department has conducted a thorough investigation of the case. Turbovegas’s decision in an eventual investigation is unanimous and final. Turbovegas reserves the right to deduct bonus and any eventual winnings generated from it and confiscate all assets on the account.
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18.11 If these Rules or the terms and conditions of the offer are breached or there is evidence that a customer or a group of customers has made a series of bets that, due to a bonus, increased earnings, free bets or other offers, guarantees a profit for the client, whether individually or part of a group, no matter what the results, Turbovegas reserves the right to withdraw the bonus portion of the offers and to settle the bets at the correct odds, or to cancel the free bets and the bets made from deposit bonuses. Turbovegas also reserves the right to take legal action against the customer or customers involved in such fraudulent behaviour.